Emmys Privacy Policy
How We Collect and Use Your Information:
• Marketing Information: When you subscribe to receive newsletters or other marketing communications, we collect information such as your email address.
• Geographic Location Information: We may collect information about your geographic location when you activate geographic location services on your mobile device.
• Interaction Information: We collect information about your interaction with our websites, such as the products you view or purchase.
• Third-party Information: We may collect information from third parties, such as service providers we use to process payments or provide other services.
We use the information we collect from you for various purposes, including:
• To provide our services to you: We use the information we collect to process your requests and provide our products and services to you.
• To improve our services: We use the information we collect from you to improve our services, such as understanding your needs and enhancing your experience using our website.
• To send marketing newsletters to you: We use the information we collect from you to send offers and marketing newsletters to you, such as promotional offers, news, and new products.
• To analyze your usage of our website: We use the information we collect from you to analyze your usage of our website, such as understanding the products and services you are interested in.
• To conduct research: We use the information we collect from you to conduct research, such as better understanding the needs of our customers.
• Compliance with laws: Please be aware that we may disclose specific information about you if necessary to do so by law, or based on our good faith belief that it is necessary to comply with or comply with the law, or necessary to protect our users and websites or the public.
We may share the information we collect from you with third parties for various purposes, including:
• Third Parties: To assist us in our e-commerce-related activities, such as websites, emails, and social media pages. Here are some examples of assistance that third-party service providers may provide: fulfilling orders (including, but not limited to, processing payments and providing fraud prevention services), providing electronic information to investors online, monitoring and analyzing site activity and your responses to our email messages and advertising effectiveness, providing support services, conducting surveys and managing recruitment application information, managing and sending notifications via mobile device, providing interactive features on our application, managing email messages, promotions, and luck or competitions. Personal information that you provide to us may be shared, as needed, with relevant third parties to perform these tasks on our behalf, and some service providers may be located outside the Kingdom of Saudi Arabia.
• Affiliated Companies: We may disclose the information you provide to us (including, but not limited to, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries (including subsidiaries).
• Government Agencies: We may share the information we collect from you with government agencies if required by law or if we believe in good faith that it is necessary to comply with the law.
Choose How We Use Your Personal Information:
• Choose whether you want to receive marketing from Emmys: You can unsubscribe from marketing from Emmys at any time by clicking on the unsubscribe link in any marketing email we send you.
• Choose whether you want us to share your information with third parties: You can choose not to allow us to share your information with third parties for marketing purposes by selecting the "Do Not Share with Third Parties for Marketing Purposes" checkbox when providing us with information.
• Choose whether you want to disable cookies: You can choose to disable cookies in your browser settings. However, this may prevent you from using some features on our website.
Protection:
• We are committed to protecting your privacy. We use acceptable security standards to protect against unauthorized access, use, disclosure, alteration, or destruction of the personal information we hold.
Your Rights:
• You have certain rights regarding your personal information, including:
o Right to Access Your Personal Information: You can request a copy of your personal information that we hold.
o Right to Correct Your Personal Information: You can request correction of any inaccurate or incomplete personal information we hold.
o Right to Delete Your Personal Information: You can request deletion of your personal information in certain circumstances, such as if it is no longer needed for the purposes we collected it for.
o Right to Object to Processing of Your Personal Information: You can object to processing of your personal information in certain circumstances, such as if the processing is for marketing purposes.
o Right to Transfer Your Personal Information: You can request transfer of your personal information to another controller in certain circumstances.
You can exercise these rights by contacting us at info@emmys.sa
Security Statement:
• Emmys limits the number of employees who have access to databases containing personal data, and Emmys employees are advised on the importance of confidentiality. It is our policy not to send your payment card number via email.
• We have designed our online store to only accept orders from web browsers that allow connections through Transport Layer Security (TLS) technology. Browsers that do not meet this requirement will be prevented from browsing the online store section on our websites. While we implement the security measures mentioned above on our websites, you should be aware that complete security is not always possible.
Exchange and Return Policy:
Exchange Policy:
• Customers are entitled to exchange any product within 3 days from the date of receipt.
• The product must be in its original condition, with all tags, labels, and original packaging.
• The product must be unused or undamaged.
• Customers bear the shipping costs when exchanging the product.
• Customers can exchange the product for another of the same value or a higher price with paying the difference.
• The following products are not exchangeable:
o Products purchased through special offers or discounts.
o Products made to order.
Refund Policy:
• Customers are entitled to return any product within 3 days from the date of receipt.
• The product must be in its original condition, with all tags, labels, and original packaging.
• The product must be unused or undamaged.
• Customers bear the shipping costs when returning the product.
• Customers money will be refunded within 14 working days from the date of receiving the product.
• The following products are not refundable:
o Products purchased through special offers or discounts.
o Products made to order.
Exchange or Return Instructions:
• Customers can request exchange or return through the website in the "Orders" section.
• Customers must specify the reason for exchange or return.
• Customer service team will review the request and contact the customer to confirm the details.
• After confirming the request, the customer will exchange/return the product to the nearest Emmys branch or the product will be shipped to the customer, and the product will be received in case of exchange or the paid amount will be refunded in case of return.
Exchange and Return Policy:
• Customers can exchange or return any product within 3 days of receiving it.
• The product must be in its original condition, with all tags, labels, and original packaging.
• The product must be unused or undamaged.
• Customers are responsible for shipping costs when returning the product.
• Refunds will be processed within 14 working days from the date of product receipt.
• The following items cannot be exchanged or returned:
o Products purchased through special offers or discounts.
o Custom-made products.
Contact Information for Exchanges and Returns
Email: sales@emmys.sa
Phone Number: 920003811
Changes to Privacy Policy:
• We may change this privacy policy from time to time. We will notify you of any significant changes to this privacy policy by posting a notice on our website or by sending you an email.
Questions / Contact Us:
• If you have any questions, comments, or concerns about our privacy practices or our exchange and return policy, please contact us via email at: info@emmys.sa